Woodcraft Reviews

Based on 3 customer reviews from our shopper community, Woodcraft's overall rating is 4.67 out of 5 stars and 100% of reviewers recommend this brand, which indicates that most consumers are generally satisfied with their purchases.

4.7

3 Reviews

Overall Rating

5 Stars

2

4 Stars

1

3 Stars

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2 Stars

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1 Star

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Good Value

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Price & Quality

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Shipping & Delivery

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Customer Service

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Return Policy

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All Reviews (3)
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LeonardCraig
July 29, 2020
"Their prices might not be the best but…"
Their prices might not be the best but their customer service is excellent. Always get good and free advice, and I have not had issues with returns. The local store always gives my free shipping on purchases over $35. They cut the lumber if it does not fit my little car at no extra cost. The free clases are very good and they always get good outside resources.
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SandraMoreno
December 21, 2018
"Surprised. Delivered today!"
Communications were not good, but they did come through and get it delivered before Christmas. Bumping them up to a 4 as it is the busy Christmas season.
I wish I'd read the reviews prior to ordering. Same experience as others. Immediately charged my credit card. Got email thanking me for order and provided link to check order. Link produces error message, After week called. Got run around. Not in stock. To be shipped from manufacturer, but no information on when. Supposed to be Christmas present ordered 2 weeks in advance. Now less than week out with no information on status. Ordered 3 other presents on the same day as this one. Others have all been delivered,
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TamaraGray
December 12, 2018
"Wood Working for Pro's and Hobbyists"
I decided after retirement to take up woodworking to build furniture and other wooden things. Upon visiting my local Woodcraft store, I quickly discovered a store that could provide me with everything I could need to pursue this hobby. Not only does this store carry every tool or machine you might need, it also carries accessories, project plans, wood, and classes that are conducted in house using the tools needed to accomplish the project. Even if you simply are fascinated by tools, it is a great store to visit. The staff are all woodworkers so you can draw from their knowledge and advice.
Questions & Answers
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Where can i see customer reviews for a specific store?

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Do you notify customers immediately if the product is out of stock or has to be back ordered?

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tinyfish188
May 05, 2019

“NOT AT ALL! I paid way extra for very expedited shipping (BTW, their ordinary shipping is "Sure Post"...which is beyond terrible.) Despite advertising "SAME DAY" shipping, it took 2 days for them to even bother to tell me the item was BACKORDERED. The same day that I should have actually RECEIVED my item, had it shipped on the same day with the shipping option selected. Stay FAR away if you care about receiving your package soon at all.”

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There are a lot of poor reviews. how come? is your on-line service really as bad as it appears to be?

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Elijah
May 05, 2019

“Yes, it is. They simply do not let people know if an item is out of stock. I paid extra for expedited shipping. Despite saying "SAME DAY" shipping, it took 2 days to tell me the item was backordered. (Given my shipping option, I should have actually RECEIVED my item by the time they bothered to tell me!)”

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What made you choose woodcraft over similar businesses?

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organicostrich251
May 05, 2019

“The same day shipping. Useless, as 2 days later (when I was supposed to receive my item given the shipping option I paid for), I received an email saying it was BACKORDERED, with no estimated date of reception. If you have a store nearby, go for it. If you have to order online, it's the worst possible option.”

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